Refund policy

Returns and refunds

You may request a return within 30 days of delivery. To be eligible, the item must be unused, in the same condition in which you received it, and in its original packaging. Please keep your order confirmation or other proof of purchase.

Before sending anything back, contact us at hello@pawkind.co with your order number and the reason for the return. Returns sent without prior approval may not be accepted. We will provide return instructions after reviewing your request.

Damaged, defective or incorrect items

Please inspect your order when it arrives. If the item is damaged, defective or incorrect, contact us as soon as possible and include clear photos so we can assess the issue and arrange an appropriate remedy.

Change-of-mind returns

For an approved change-of-mind return, the customer is responsible for return shipping costs. Original shipping charges are not refundable.

Cancellations

Contact us as soon as possible if you need to cancel an order. We can only cancel an order before it has entered processing or fulfilment, so cancellation cannot be guaranteed.

Refunds

We will notify you after we receive and inspect an approved return. If approved, the refund will be issued to the original payment method. Your bank or card provider may take additional time to process and display the refund.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.

Contact

For return or refund questions, email hello@pawkind.co.