Shipping policy

Shipping destinations

PawKind currently provides tracked delivery to eligible Australian addresses. Available shipping options and any charges are shown at checkout.

Order processing

Our fulfilment partner reports that approximately 95% of orders are dispatched within 48 hours. Processing may take longer during weekends, public holidays, peak periods or when order details require confirmation.

Estimated delivery time

Tracked delivery to Australia is typically estimated at 7–14 days after dispatch, depending on the shipping service and destination. Please allow processing time in addition to this estimate.

Delivery timeframes are estimates rather than guarantees. Remote locations, carrier disruption, severe weather, customs processing and peak shopping periods may cause delays outside PawKind’s control.

Tracking

Valid tracking is provided shortly after dispatch. Customers will receive tracking information by email when it becomes available. Tracking scans can take a short time to appear after the parcel enters the carrier network.

Direct fulfilment

Orders are sent directly from our fulfilment partner to the customer address entered at checkout. The supplier has confirmed that parcels do not include an AliExpress invoice, supplier pricing, QR codes or promotional material.

Delivery addresses

Please check your name, address and contact details carefully before placing an order. Contact us as soon as possible if a correction is needed. Once an order has entered processing or has been dispatched, we may be unable to change or redirect it.

Delayed, missing or damaged parcels

If tracking has not updated for an extended period, the estimated delivery window has passed, or the parcel arrives damaged, please contact us at hellopawkind@gmail.com with your order number. We will investigate with the carrier or fulfilment partner and provide a remedy where required under Australian Consumer Law.